Delete Account Policy
How to request account deletion on SIAM GAME SHOP , and what happens to your data.
1. How to Request Account Deletion
You can request deletion of your account at any time by contacting our support team through WhatsApp, Telegram, or Messenger (see our Support page) and asking to delete your account. Please include the email address or Telegram account associated with your account so we can locate it.
2. What Gets Deleted
Once your deletion request is verified, we permanently remove your profile information (name, email, phone number, saved addresses) and disconnect any linked Telegram account. You will no longer be able to log in or access your account after deletion.
3. What We Keep, and Why
Some information can't be deleted immediately, even on request: completed order and transaction records are retained for a limited period to comply with accounting, tax, and fraud-prevention obligations, and to resolve any open disputes or refund claims. This data is kept only as long as legally necessary and is not used for any other purpose after your account is deleted.
4. Wallet Balance & Pending Orders
If you have a remaining wallet balance or an order still in progress at the time of your request, please resolve or withdraw it first — once your account is deleted, any remaining balance cannot be recovered. Let our support team know if you need help with this before deletion.
5. Processing Time
Account deletion requests are typically processed within a few business days. We may ask you to verify your identity (e.g. confirm your registered email/phone or Telegram account) before proceeding, to make sure we don't delete the wrong account.
6. Contact Us
To request account deletion or ask questions about this policy, please reach out through our Support page.