Refund & Return Policy
How refunds and returns work for orders placed on SIAM GAME SHOP .
1. Digital Goods
Most of what we sell — game top-ups, UC, diamonds, shell codes, and vouchers — are digital products delivered instantly to the player ID or account you provide. Because of this, once a top-up is successfully delivered, it generally cannot be returned or exchanged.
2. When You're Eligible for a Refund
You may be eligible for a refund or wallet credit if: (a) your order failed to deliver due to an error on our end, (b) you were charged but the order was never processed, or (c) a duplicate payment was made for the same order. If a delivery fails because of an invalid or incorrect player ID that you entered, our system automatically returns the amount to your wallet balance so you can retry the order.
3. When Refunds Are Not Available
We can't offer a refund once a top-up or code has been successfully delivered to the correct account/ID, if the order failed because of restrictions on the game's end that are outside our control, or if you simply change your mind after a successful delivery.
4. How to Request a Refund
Contact our support team through WhatsApp, Telegram, or Messenger (see our Support page) with your order ID and a description of the issue. Include screenshots where possible — this speeds up verification.
5. Processing Time
Approved refunds are typically credited back to your wallet balance. Processing time depends on the nature of the issue, but we aim to resolve most refund requests within 24–48 hours.
6. Contact Us
For any refund or return questions, reach out through our Support page and our team will assist you.